Daines Demands Accountability For Failures of VA Health Record System

U.S. SENATE — U.S. Senator Steve Daines today sent a letter to Department of Veterans Affairs Secretary Denis McDonough and Department of Veterans Affairs Inspector General Michael Missal concerning the systematic failures of the Department of Veteran’s Affairs (VA) Electronic Health Record Modernization (EHRM) program.

“My office has explored an increasingly high number of systematic failures at the rollout sites of the EHRM program. There are rampant complications from frequent software failures to incomplete or incorrect patient records that derail access to care and leave afflicted veterans without the resources they need and deserve. Disturbingly, I have received reports from VA staff who indicate that they have no hope that the VA will resolve these issues and are resigned to using faulty software, which impedes their ability to provide the best care possible and sets the VA up for failure.

“Montana has one of the highest rates of veterans per-capita in the United States, and nearly half of all Montana veterans are seniors. Our veterans are owed the highest standard of care and accessibility, yet the consequences from this disastrous implementation jeopardize both the quality and availability of care. While we have received a wide-array of complaints with the current system, there is one clear fact: The EHRM is not working and it is jeopardizing our veterans’ healthcare,” Daines wrote.

See the full letter Senator Daines sent Secretary McDonough and Inspector General Missal HERE.


Contact: Matt LloydRachel DumkeBlake Kernen